About RT Health

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. 

About the role:

The position holds responsibility for acting as the intermediary between end-users and IT to ensure that business/user requirements are delivered in IT solutions and ensuring stability, availability and reliability of production platforms and applications through the planning and execution of functionally based user testing.

This position exists to fully understand the scope of the business needs, manage and define the backlog, elicit and deliver the business analysis artefacts necessary to support IT solution delivery in the most effective manner.

Please note this position is an initial 12 Month max term contract role

Key responsibilities

The responsibilities of the role include but are not limited to the following:

• Create a good understanding of the business needs and strategies in order to support the development of high-quality business analysis artefacts that underpin effective IT solution delivery
• Accountable for the creation of business analysis artefacts such as requirements, functional specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping and technical impact assessments
• Provide information to others regarding the business analysis artefacts in order to support IT solution design, development, testing and implementation activities
• Ensure that that business analysis artefacts take an end to end perspective, fully meet the desired business objectives and consider operational support processes
• Collaborates with business subject matter experts to form a good understanding of business needs, existing and future processes as well as problems that need to be resolved during the IT delivery
• Provides support and counsel to developers, testers, and others regarding business and technical requirements throughout the solution delivery cycle to ensure quality, timely outcomes
• Analyse system automation processes in conjunction with HCF priorities, provide recommendations for system improvements
• Assist implementing and testing solutions.
• Meet with user groups to gather and analyze end user requirements
• Analyze workflow to create process maps, user stories and use cases, and isolate areas of potential improvement
• Develop functional specifications that design and document desired outcome of system enhancement/development
• Produce technical specifications to communicate user requirements in technical terms to analyst programmers/project team
• Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality, and user friendliness of system enhancement/development
• Prepare material and provide training and assistance to end-users following implementation

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

• Degree qualified in IT, Business, Science, Engineering or Economics
• As a Business Analyst experience working all phases of systems development lifecycle using Waterfall, Agile/Scrum and hybrid application development environments
• Good understanding of the principles of SDLC
• Demonstrated track record of delivering excellent and high-quality technical and functional business analysis artefacts
• Experience working in in an agile environment reviewing business needs and priorities as well as understanding of the principles of project management
• Strong analytical and problem-solving skills
• Excellent interpersonal skills, with a focus on effective client relationships
• Ability to work well in a team environment – collaboration within and across teams is critical
• Effective communication skills, ability to engage with stakeholders across IT and the Business
• At least 3 - 5 years’ experience as Business Analyst in IT, Business Analysis space in a commercial IT environment
• Willingness to learn new technology skills to keep pace with the improvements and ever-changing business priorities.
• Experience working on JIRA/Confluence/Trello/Atlassian suite
• Experience working on CRM systems

Good to have:

• Knowledge of PHI products and processes
• Exposure to health insurance policy management systems

Culture

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our RT Health team!

Benefits

• Up to 50% subsidy on hospital and/or extras cover
• Flexible work arrangements
• Family & Friends day (an additional days leave)
• Organisational wide Recognition & Rewards program
• Generous Parental Leave Scheme
• Certified Family Friendly Workplace
• Health & Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://rthealthfund.com.au/about-us/working-at-rt/

rt health is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.